• Polish speaking Virtual Assistant

    Outsource your day-to-day tasks to me.
    Focus on growing your business.
    Return balance to your life.

    I’ve worked all my adult life in administration and customer service field (7 years altogether). I'm obsessed with everything digital and tech (impossible not to turn this passion into profession) and with food but who isn't..?

    I was born and raised in Limanowa, Poland. I went to Jagiellonian University in Krakow and I graduated in 2009 with a Masters degree in Polish literature and linguistics. I have done my first 2 working experiences at Krakow based companies: Calleo. School of Polish & English and Argos Multilingual, both in which I worked in administrative positions. In September 2012 I left Poland to do voluntary service at Southwark Day Centre for Asylum Seekers and Refugees in London, UK. I didn't like the British weather very much, so I decided to move to a place where the weather was the complete opposite and I found myself in sunny Greece. I moved to Athens in January 2014 and undertook customer service position and support for Microsoft products: Windows and Office. In Athens my life took a miraculous turn of events and I became a mother of the most beautiful baby boy - Antoni. Then we as a big family (with an adopted Greek dog named Achilleas) decided to move our son closer to his grandparents and that is how we ended up living in Genoa, Italy since June 2016.
    I have started to freelance as a Virtual Assistant from October 2017 and my clients love me (see TESTIMONIALS).

  • THINGS I DO

    Both in English and Polish...

    Virtual Assistant

    CUSTOMER SERVICE

    Responding to your customers queries via email or chat.
    Managing orders
    Technical support

     

     

    PROJECT MANAGEMENT

    Online Business Support

    GENERAL ADMIN TASKS

    Inbox management

    Data entry & database management

    Calendar management

    Web research / fact checking
    Writing & scheduling emails
    Updating website content

    Invoicing
    Travel planning

    Personal assistance
    Presentations creation

    Other general administrative tasks

    Personal Assistant

    SOCIAL MEDIA

    Facebook business account set up, posting, responding to comments and messages.

    Facebook page moderation

    Posting to Instagram
    Hashtags research
     

    Implementing social media strategy created by Social Media Strategist

  • My work experience

    Companies I've worked for include:

     

    Customer Service Agent

    Microsoft

    Microsoft Corporation is a company that makes computer software and video games for users around the world.

    Office Manager

    ARGOS MULTILINGUAL

    Argos Multilingual is a company that provides a full range of translation and localization services.

    Administrative assistant & CEO's PA

    CALLEO. SCHOOL OF POLISH & ENGLISH

    Calleo. School of Polish & English is Krakow based language school.

  • Pricing

    Other packages available according to your needs. The more hours you purchase the cheaper it gets.

    PLEASE NOTE: I require a 3-month minimum commitment.

    Silver Package

    400$ (350€)

    10 hours/month to use any of the mentioned services as you require them, any extra tasks on top of mentioned services can be arranged. Monthly time report. Extra hours can be added at a rate of $45/hr (40€/hr).

    Single hourly rate

    45$ (40€)

    For small projects that may arise that do not require a constant monthly contract.

  • TESTIMONIALS

    WHAT CLIENTS SAY

    Owner at ROM - Responsive Online Marketing

    "Krystyna is extremely positive person, her level of communication was amazing and I enjoyed working with her. Planning to work with her again in the near future."

    Benjamin Portnoy

    Marketing & Branding Specialist at Mouthpiece Media

    "Terrific and expedient work! Would totally hire Krystyna again. A++"

    Elettra Boccia

    Content editor and Account Manager at Qadisha srl

    "An unique opportunity for us. Krystyna is efficient, helpful with a natural attitude to communicate with her customers. Don't hesitate to involve Krystyna in your projects!"

  • Ping me

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    krysienkaau@gmail.com

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    I understand that your privacy is important to you and that you care about how your personal data is used and shared online. I respect and value the privacy of everyone who visits this website, (“My Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with My obligations and your rights under the law.
    
    Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of My Privacy Policy is deemed to occur upon your first use of My Site. If you do not accept and agree with this Privacy Policy, you must stop using My Site immediately.
    
    1. Definitions and Interpretation
    In this Policy the following terms shall have the following meanings:
    
    “Cookie Law”	means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
    “personal data”	means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Me via My Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
    “I/ Me / My /We/ Us/ Our”	means the website owner
    2. What Does This Policy Cover?
    This Privacy Policy applies only to your use of My Site. My Site may contain links to other websites. Please note that I have no control over how your data is collected, stored, or used by other websites and I advise you to check the privacy policies of any such websites before providing any data to them.
    
    3. Your Rights
    3.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
    3.1.1 The right to be informed about Our collection and use of personal data;
    3.1.2 The right of access to the personal data We hold about you.
    3.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete;
    3.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us);
    3.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
    3.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
    3.1.7 The right to object to Us using your personal data for particular purposes; and
    3.1.8 Rights with respect to automated decision making and profiling.
    3.2 If you have any cause for complaint about Our use of your personal data, please contact Us and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
    3.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
    
    4. What Data Do We Collect?
    Depending upon your use of My Site, I may collect some or all of the following personal and non-personal data:
    4.1 name;
    4.2 business/company name
    4.3 job title;
    4.4 profession;
    4.5 contact information such as email addresses and telephone numbers;
    4.6 demographic information such as post code, preferences and interests;
    4.7 IP address;
    4.8 web browser type and version;
    4.9 operating system;
    4.10 a list of URLs starting with a referring site, your activity on My Site, and the site you exit to.
    
    5. How Do I Use Your Data?
    5.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. I will comply with My obligations and safeguard your rights under the GDPR at all times.
    5.2 My use of your personal data will always have a lawful basis, either because it is necessary for My performance of a contract with you, because you have consented to My use of your personal data (e.g. by subscribing to emails), or because it is in My legitimate interests. Specifically, I may use your data for the following purposes:
    5.2.1 Providing and managing your access to My Site;
    5.2.2 Personalising and tailoring your experience on My Site;
    5.2.3 Supplying my services to you (please note that I require your personal data in order to enter into a contact with you);
    5.2.4 Personalising and tailoring My services for you;
    5.2.5 Replying to emails from you;
    5.2.6 Analysing your use of My Site and gathering feedback to enable Me to continually improve My Site and your user experience.
    5.3 With your permission and/or where permitted by law, I may also use your data for marketing purposes which may include contacting you by email, telephone, text message and/or post with information, news and offers on My services. I will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that I fully protect your rights and comply with My obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
    5.4 You have the right to withdraw your consent to Me using your personal data at any time, and to request that I delete it.
    5.5 I do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
    
    6. Do I Share Your Data?
    6.1 Subject to section 6.2, I will not share any of your data with any third parties for any purposes.
    6.2 I may sometimes contract with third parties to supply services to you on My behalf. These may include payment processing, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, I will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, My obligations, and the obligations of the third party under the law.
    6.3 I may compile statistics about the use of My Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. I may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
    6.4 I may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where I transfer any personal data outside the EEA, I will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EU and under the GDPR.
    6.5 In certain circumstances, I may be legally required to share certain data held by Me, which may include your personal data, for example, where I am involved in legal proceedings, where I am complying with legal requirements, a court order, or a governmental authority.
    
    7. What Happens If My Business Changes Hands?
    7.1 I may, from time to time, expand My business and this may involve the sale and/or the transfer of control of all or part of My business. Any personal data that you have provided will, where it is relevant to any part of My business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Me.
    7.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
    
    8. How Can You Control Your Data?
    8.1 When you submit personal data via My Site, you may be given options to restrict My use of your data. In particular, I aim to give you strong controls on My use of your data for direct marketing purposes.
    
    9. Your Right to Withhold Information
    9.1 You may access certain areas of My Site without providing any data at all. However, to use all features and functions available on My Site you may be required to submit or allow for the collection of certain data.
    9.2 You may restrict My use of Cookies.
    
    10. How Can You Access Your Data?
    You have the right to ask for a copy of any of your personal data held by Me (where such data is held). Under the GDPR, no fee is payable, and I will provide any and all information in response to your request free of charge. Please contact Me for more details using the contact details available on our website.
    
    11. Our Use of Cookies
    11.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
    11.2 All Cookies used by and on Our Site are used in accordance with current Cookie Law.
    11.3 Before Cookies are placed on your computer or device, you will be shown a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
    11.4 Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
    11.5 Our Site uses analytics services. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
    11.6 The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
    11.7 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
    11.8 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
    11.9 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
    
    12. Contacting Me
    If you have any questions about My Site or this Privacy Policy, please contact Me by using the contact form on our website. Please ensure that your query is clear, particularly if it is a request for information about the data I hold about you.
    
    13. Changes to Our Privacy Policy
    I may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on My Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of My Site following the alterations. I recommend that you check this page regularly to keep up-to-date.